Google
If you have not received your product even after restarting the game after 5-10 minutes, please select Customer Service in-game, or email us at support@ujoy.mail.helpshift.com. Please attach your user ID and billing record in the store.
If you provide the payment time, and order number, we will process it as soon as possible.
* [How to check via email]
▶ Access the Google homepage or run the Gmail app
▶ Log in with the Google ID you tried to pay -> Check the payment email in the payment history
* [How to check through Google Pay]
▶ Access Google Pay (https://pay.google.com/)
▶ Log in with your Google ID
▶ Click [Purchase History] on the left menu and check the purchase history
- After logging in, you can check the order number.
If you have not received your product even after restarting the game after 5-10 minutes, please select Customer Service in-game, or email us at support@ujoy.mail.helpshift.com. Please attach your user ID and billing record in the store.
If you provide the payment time, and order number, we will process it as soon as possible.
* [How to check via email]
▶ Access the Google homepage or run the Gmail app
▶ Log in with the Google ID you tried to pay -> Check the payment email in the payment history
* [How to check through Google Pay]
▶ Access Google Pay (https://pay.google.com/)
▶ Log in with your Google ID
▶ Click [Purchase History] on the left menu and check the purchase history
- After logging in, you can check the order number.
App Store
Please re-enter the game and wait. Product delivery may take up to 2-3 hours. If after 3 hours you still have not received your purchase, please select Customer Service in-game, or email us at support@ujoy.mail.helpshift.com. Please attach your user ID and billing record in the store.
You can check your Apple payment receipt in the following ways.
1. After launching iTunes, at the top [Account Login]
2. Select [Account Information]
3. Enter [Password]
4. Purchase history [View All]
5. Select [More] on the right side of the product description
▶ Required information when receiving payment inquiries
1. Payment Store Account
2. Payment Number (Payment Receipt Screenshot)
3. Inquiry details
Please re-enter the game and wait. Product delivery may take up to 2-3 hours. If after 3 hours you still have not received your purchase, please select Customer Service in-game, or email us at support@ujoy.mail.helpshift.com. Please attach your user ID and billing record in the store.
You can check your Apple payment receipt in the following ways.
1. After launching iTunes, at the top [Account Login]
2. Select [Account Information]
3. Enter [Password]
4. Purchase history [View All]
5. Select [More] on the right side of the product description
▶ Required information when receiving payment inquiries
1. Payment Store Account
2. Payment Number (Payment Receipt Screenshot)
3. Inquiry details