How can I check my purchase record?

[iOS]1. Go to your device's [System Settings], tap your Apple ID.2. Select [Media & Purchase Items] - [View Account] - [Purchase History...

I didn't receive the item I purchased.

Firstly, please try to restart the game and check again, if you still have not received your purchased item after logging in to the game aga...

I received an error when trying to purchase.

If your payment has been rejected by the App Store/Google Play, please contact the bank or the store where you made the payment to enquire.

I'd like to refund a purchase.

You can make a refund for unused items by contacting Apple or Google for a refund. Policies and conditions for refunds may vary from shop to...

I was charged multiple times when purchasing an item.

For better verify the situation, please provide the following information:- Your character ID and the name of the item you purchased.- Scree...

Is there any other way for me to purchase packs other than in-game?

You can also log in to our official Top-up center: https://resonance.ujoygames.com/pay/ to recharge. You can enjoy additional discounts by r...