Will my progress be saved after reinstalling the game?

If your account is linked to one of Apple ID, Google Account, or Ujoy Account, your game progress will not be lost.

I cannot install/update the game.

Please make sure your game was downloaded from the App Store/Google Play. If you have downloaded our game on other platforms, we cannot guar...

My game keeps crashing.

First of all, please make sure that your device's system version has been updated to the latest.You can try the following steps to solve you...

My game is very laggy / My game keeps freezing.

When you open the game for the first time, the game needs to download additional resources to ensure proper operation. During the download p...

I cannot connect to server.

Hi please make sure your device is in a stable network environment. You can try to change the network environment (Wi-Fi/LTE) to get a more ...

How to turn off push notifications?

[iOS]Please go to the [Settings] of your phone system, slide down to find our game, and turn off [Allow Notifications] in [Notifications][An...

Device requirements

The full installation size exceeds 10 GB. Please ensure sufficient storage is available in advance.AndroidCPU：Snapdragon 855 and aboveRAM: 8...

I accidentally used an item, can you undo it for me?

We're sorry, but we are unable to restore an item for you after you have used/consumed it.As an online multiplayer game, backtracking any ac...

How to join the game's official communities?

You can join our official media and community using the links below:Official Website: https://resonance.ujoygames.comFacebook: https://www.f...

How to change my game language?

When leaving station for the first time, after the instruction to drag your camera, tap B at bottom right to stop the train, then tap on the...

How do I switch server/character?

Hello! Resonance does not have separate servers. If you’d like to switch or change characters, you can do so by logging in with a different ...

I lost my progress.

Hi please first check whether you selected the correct login method. If the login method is correct but your progress is missing, please pro...

How to redeem gift code?

Please tap your avatar to enter Settings - Others - Enter Redeem Code.

How to get more redeem codes?

You can follow our social media for more codes.Facebook: https://www.facebook.com/ResoGlobalX: https://x.com/ResonanceGlobalDiscord: https:/...

Can I change my main character?

After creating your account and confirming your main character, you could only change your character by using Eclipse Mirror, which can be p...