Can I delete my game account?

If you'd like to delete your game account, please go to [Avatar] - [Settings] - [Account center] - [Account deletion], then follow the instr...

I can't login to the game.

Please make sure your device is in a stable network environment. You can try to change the network environment (Wi-Fi/LTE) to get a more sta...

Can I log in to my account on another device?

If you have linked your account, you will be able to access it from different devices. However, if you are using a guest account, you will n...

I forgot my Google account or password.

We cannot access your Google account information. If you forget your Google account credentials, please contact Google for help.  Here ...

I forgot my Ujoy account or password.

Please follow these steps:1. After entering the game, Tap on you [Avatar] - [Settings] - [Switch Account] and you will return to the login s...

I got a notice saying "You are logged in on another device, going offline".

The same account can only be logged in on 1 device at a time. You can play with the same game account on different devices, but when you log...

Will my progress be saved after reinstalling the game?

If your account is linked to one of Apple ID, Google Account, or Ujoy Account, your game progress will not be lost. If you have not lin...

How can I link my account?

You can link your account with the following steps:1. Tap on you [Avatar] - [Settings] - [Link Account].2. Select the method you want to lin...

Can I link my account to another log-in method?

If you already have a linked account, we cannot help you linking it to another method or unlinked it, so please proceed with caution.

I cannot install/update the game.

Please make sure your game was downloaded from the App Store/Google Play. If you have downloaded our game on other platforms, we cannot guar...

My game keeps crashing.

First of all, please make sure that your device's system version has been updated to the latest. You can try the following steps to sol...

My game is very laggy / My game keeps freezing.

When you open the game for the first time, the game needs to download additional resources to ensure proper operation. During the download p...

I cannot connect to server.

Hi please make sure your device is in a stable network environment. You can try to change the network environment (Wi-Fi/LTE) to get a more ...

How to turn off push notifications?

[iOS]Please go to the [Settings] of your phone system, slide down to find our game, and turn off [Allow Notifications] in [Notifications]&nb...

Device requirements

[iOS] :iPhone XR, iPad 8, iPad Air 3, iPad mini 5 or higherSystem : iOS 12.0 or higher [Android]Processor : Armv8a 64-bit or higherRAM ...

I want to report a hacker.

Using unauthorised scripts/programmes/software in order to gain advantages in game is unfair to other players and is not allowed. If yo...

I want to report a bug.

If you find an unknown bug while experiencing the game, please attach relevant details, screenshots or videos and submit them through the Cu...

I want to report a player for inappropriate speech.

If you find players sending information such as advertisements, spam, inappropriate comments, etc. occurring through the in-game chat functi...

How to submit game suggestions and feedback?

All your ideas, suggestions and comments are vital to us! You can join our official Discord (https://discord.gg/AksbRUsRa8) or Facebook...

How can I check my purchase record?

[iOS]1. Go to your device's [System Settings], tap your Apple ID.2. Select [Media & Purchase Items] - [View Account] - [Purchase History...

I didn't receive the item I purchased.

Firstly, please try to restart the game and check again, if you still have not received your purchased item after logging in to the game aga...

I received an error when trying to purchase.

If your payment has been rejected by the App Store/Google Play, please contact the bank or the store where you made the payment to enquire.

I'd like to refund a purchase.

You can make a refund for unused items by contacting Apple or Google for a refund. Policies and conditions for refunds may vary from shop to...

I was charged multiple times when purchasing an item.

For better verify the situation, please provide the following information: - Your character ID and the name of the item you purchased.-...

I accidentally used an item, can you undo it for me?

We're sorry, but we are unable to restore an item for you after you have used/consumed it. As an online multiplayer game, backtracking ...

How to join the game's official communities?

You can join our official media and community using the links below:Official Website: https://sof.ujoygames.com/Facebook: https://www.facebo...

How to change my system language?

After clearing the Chapter 3, tap on the avatar in the top left corner to enter the Player Info. Then, tap on Settings - Language and select...

When will the new server be opened?

The new server will be opened at 05：00（UTC-4）every day.

How do I switch server?

Hi, you can do so in the login page by tapping [server list]-[my character] to choose the server you want to login.Or after you log in game,...

I lost my progress.

Hi please check if you choose wrong server, please log in game, and click on [Your Avatar]-[settings]-[switch account]-[server list]-[my cha...

Where can I get gift codes?

Hi please follow our DC community, there are constantly updated codes.Discord: https://discord.gg/AksbRUsRa8

I have a suggestion.

Hi, thank you for your feedback. We will feed your suggestions back to the Dev team and take your suggestions into consideration when optimi...

How can I check details about unobtained Meowmates?

Tap [Support] - [Gallery] for information on all the collections' info available in the current version of the game.

What is faction and what do they do?

There are 4 major factions in the current game. Each may represent certain Lore/Power/Characteristic of the Meowmates in that faction. But m...

What's the difference between each class/role?

Every Meowmate falls in one of the 4 Classes – Guardian, Striker, Ranger, and Support. Each Class different roles of the Meowmate during a f...

How do I upgarde my Captain Level?

You can upgrade your Captain level through the following methods:1. Daily tasks2. Journey3. Meowmate Tier-up sweepYou can use bread to reple...

How to upgrade/Star-up/Tier-up Meowmates?

There are several ways to strengthen your Meowmates in the game currently: 1. Level UpUse EXP Potions earned from the main story to lev...

Do I lose progress when switching Meowmates?

All Meowmates share progression for Level, Tier-Up, and Gears based on their slot. When you replace an Meowmate, the new one will inherit th...

Which Meownmate is the best and who should I invest first?

Each Meowmate in the game has Pros and Cons — certain Meowmates counter others. Please join our official Community at https://discord.gg/Aks...

Why can't I beat someone with a lower Combat Power?

The CP you see in-game may not reflect the opponent’s actual strength. What’s shown is the CP of the team they used to clear main story, not...

How do I improve Gears?

Gear can be forged and upgraded by consuming Forge Ores.Additionally, they can be further upgraded through Enhance and Carft, boosting its o...

My Guild leader hasn't login for a while, is ther a way to deal with them?

If the Guild president is offline for more than 48h, an impeachment process will be initiated. The impeachment lasts for 24h, and if the pre...

I forgot my Apple ID or password.

We cannot access your Apple ID information. If you forget your Apple ID credentials, please contact Apple for help.  Here is the releva...

Which payment methods can I use?

The payment methods supported by different countries may vary, we recommend you to use the following methods to pay:[iOS]- Credit or debit c...