Firstly, please try to restart the game and check again, if you still have not received your purchased item after logging in to the game again, please be patient and wait for some time. The delivery of the item will be delayed up to 2-3 hours after the payment is completed, if you still have not received the item after 3 hours, please contact customer service with the following information:

- Your character ID and the name of the item you purchased.
- Screenshot of the order receipt
- Screenshots and information of other orders on the same day

* On the order receipt, please show the complete information of payment time, product name, order number, etc.