You can try the following steps to solve your problem:

1. Make sure your device is in a stable network environment. You can try to change the network environment (Wi-Fi/LTE) to get a more stable network environment.

2. Close other applications in the background. If multiple applications are running at the same time, your device's memory usage may increase, resulting in a crash due to insufficient memory.

3. Upgrade your device's operating system to the latest version.

 

If the above methods do not solve your problem, please send detailed information (such as the error message that appeared or relevant screenshots) to our customer service centre and we will help you.