Can I delete my game account?

If you'd like to delete your game account, please go to [Avatar] - [Settings] - [Account center] - [Account deletion], then follow the instr...

Can I log in to my account on another device?

If you have linked your account, you will be able to access it from different devices. However, if you are using a guest account, you will n...

I forgot my Ujoy account or password.

Please follow these steps:1. After entering the game, Tap on you [Avatar] - [Settings] - [Switch Account] and you will return to the login s...

I got a notice saying "You are logged in on another device, going offline".

The same account can only be logged in on 1 device at a time. You can play with the same game account on different devices, but when you log...

I forgot my Google account or password.

We cannot access your Google account information. If you forget your Google account credentials, please contact Google for help.  Here ...

Will my progress be saved after reinstalling the game?

If your account is linked to one of Apple ID, Google Account, or Ujoy Account, your game progress will not be lost. If you have not lin...

How can I link my account?

You can link your account with the following steps:1. Tap on you [Avatar] - [Settings] - [Link Account].2. Select the method you want to lin...

I can't login to the game.

Please make sure your device is in a stable network environment. You can try to change the network environment (Wi-Fi/LTE) to get a more sta...

Can I link my account to another log-in method?

If you already have a linked account, we cannot help you linking it to another method or unlinked it, so please proceed with caution.

I forgot my Apple ID or password.

We cannot access your Apple ID information. If you forget your Apple ID credentials, please contact Apple for help.  Here is the releva...